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Qantas, Jetstar Prepare for Travel to Resume with Fly Well Program


Qantas Group announced a series of measures to ensure that passengers can travel safely when domestic travel is expected to resume normal operations in July.

As part of their newly launched “Fly Well” program, the airlines will provide masks to passengers, hand sanitising stations, and implement enhanced aircraft cleaning.

Qantas Group CEO Alan Joyce said: “Were relying on the cooperation of passengers to help make these changes work for everyones benefit, and we thank them in advance for that. Given the great job Australians have done at flattening the curve, were confident theyll respond positively to these temporary changes to how we fly.”


Information will be sent to all customers before they fly so that they know what to expect once they arrive at the airport. Check-in will be contactless via online and app platforms, and using the self-serve bag drop will be “strongly encouraged.”

There will be hand sanitising stations at departure gates. Qantas Lounges will be open with temporary changes, including increased physical distancing, hand sanitising stations, enhanced disinfection of surfaces, and adjustments to food and drink service.

Qantas has worked with airports to ensure that regular cleaning and safeguards are in place throughout the terminal.


Passengers will board in sequences to prevent crowding. Masks will be provided to all passengers to wear onboard. However, Qantas noted that these are not mandatory “from a safety point of view” but are recommended.

All touchpoints will undergo enhanced cleaning with “disinfectant effective against Coronavirus”—this includes seat belts, tray tables, armrests, overhead lockers, toilets, and air vents—and passengers are provided disinfectant wipes if they prefer to do this themselves.

Meal service will be simple to minimise contact between passengers and cabin crew, and passengers will be asked not to move around the cabin unless needed.

Qantas and Jetstar aircraft are fitted with hospital-grade HEPA filters, which remove 99.9 percent of all particles, including viruses. The air inside the cabin is refreshed on average every 5 minutes, Qantas Group said in a media release.

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